Say Hello to Real Help: SGS Offers Live Chat with Real People – No Bots, No Script
At a time when customer expectations are higher than ever, we’re putting human connection back into customer service. Our Live Chat helpline is powered entirely by real people – no waiting on hold, no robots and no canned responses, just real-time support from real experts, ready to provide help when it’s needed most.
Real people matter
In a digital world of frustrating chatbots, where customers too often find themselves stuck in an endless loops of automated replies, trying to get a straight answer, we are breaking the mold.
“Our customers told us they were tired of bots. So we listened,” said Adam Underwood, Operations Manager at SGS. “When you start a chat with us, you’ll be speaking to a trained specialist, someone who understands your issue and knows how to help.”
What you can expect
- Instant support from real people: no bots, no AI scripts
- Fast response times: most chats are answered within 60 seconds
- Real expertise: our agents have in-depth training in our products and services
- Friendly service, every time: we treat callers like people, not ticket numbers
- FAQs and Articles available: accessible within live chat
- Feedback function within the chat: callers can rate the quality of the live chat in real time
Peace of mind when you need it
If you are a client of ours or use one of our software solutions and you have a quick question, a shipping issue or a problem that needs troubleshooting, our live chat team is here to make your experience as smooth and stress-free as possible.
Our live chat covers all our customs services and is also available on our dedicated website [hyperlink to tfs.sgs.com]. Just click the chat icon, and one of our friendly team members will be ready to assist – no hold music, no transfers, no bots.
Real people are available to answer your enquiries between 8am and 6pm Monday to Friday. If you need assistance outside these times you will be prompted to leave a message. This will be forwarded to our email inbox and your request will be actioned once a customer service agent is available.
Find out more by visiting our web page
Or please contact:
Andy Maber
Business Development Manger
Trade Facilitation Services
t: +44 (0)151 350 6666
